A powerful collaboration sees pension engagement rocket at TVS

When TVS put out a call for a total review of their pension offering, NatWest Cushon answered, establishing a powerful collaboration with TVS’s Employee Benefits Consultant, Bravo Benefits. Together, we transformed TVS’s pension offering, boosting engagement while raising the bar for how providers and EBCs collaborate.  

Company overview

TVS Supply Chain Solutions – part of the $3 billion TVS Mobility Group – provides supply chain management services to customers in the automotive, consumer goods, defence and utility sectors. TVS are specialists in transforming supply chains and logistics through innovation, efficiency, and visibility. Their major UK customers include the likes of Isuzu, Daimler Trucks, the Ministry of Defence, and Network Rail.  

Key results: The NatWest Cushon impact  

Since joining us, TVS has achieved:

• 60% app adoption across nearly 600 employees working varied shifts at multiple sites

• 214 pension transfers completed as employees brought their retirement savings together

The challenge: Three providers, triple the admin 

After several years of company acquisitions, TVS had ended up with three different providers – L&G, Royal London, and Scottish Widows.  

This was an admin nightmare for both the group and their employees. The team were dealing with three sets of processes, three different systems to manage, and triple the paperwork. Meanwhile, there were frustrations among the group’s employees, who had little enthusiasm for their pensions and weren’t getting the right support they needed to save for their retirement.  

When Bravo Benefits were brought in to conduct their review, two big priorities were clear: better admin support and stronger employee engagement. But the group were also looking for a pension provider with a strong focus on climate impact.  

We saw an opportunity to deliver on all three fronts – simplify admin, drive engagement, and align with their sustainability values. 

The solution: From winning the bid to winning together 

After Bravo Benefits ran a comprehensive market review with four finalists, NatWest Cushon was the clear winner for three key reasons:  

• Innovative technology that made pensions simple 

• Genuine commitment to face-to-face support 

• Climate-focused investing that matched TVS’s values 

But winning the bid was just the beginning. This wasn’t going to be a light-touch, box-ticking switch. On the contrary, NatWest Cushon and Bravo Benefits formed a powerful collaboration, working as one team on every aspect of the rollout. 

Sophie Davies, our Head of Client Success, took the lead on engagement, visiting every single TVS site across the UK.

Sophie ran drop-in clinics where warehouse workers could ask questions during breaks, and set up one-to-one phone appointments for anyone wanting personal guidance. To build engagement, we also ran a ‘Believe in the power of pensions’ competition, echoing the company’s slogan ‘Believe in the power of us'.  

Throughout this, Bravo Benefits was the strategic backbone – leading the way on introducing salary exchange to the group’s employees. They delivered both written and webinar-based communications, maximising our reach and ensuring employees had all the information they needed.  

Bravo Benefits were integral to making this three-way collaboration work – bridging the gap between TVS’s needs and our delivery, ensuring nothing got lost in translation. 

The impact: Proof that collaboration pays off  

Since going live in 2024, we've delivered exactly what TVS needed and the results show what can be achieved with effective collaboration between teams.  

Our approach achieved 60% app downloads – proof that the response from TVS employees has been overwhelmingly positive. Workers who had never really considered their pension before, were finally sitting up and taking notice. And on the employer side, the admin headaches were finally a thing of the past.  

Together with Bravo Benefits, we proved that teamwork does in fact make the dream work. When it comes to helping an employer switch providers, success is not just about offering the right tools or better features, it’s about building trust through real relationships, and never forgetting that behind every pension is a person trying to make sense of it all and save towards a better financial future. 

Article by

NatWest Cushon