Cushon inbound transfers double with digital assistant, Iris

Cushon’s digital financial assistant, Iris, has transformed the way that Cushon customers bring together their old pension pots – with the number of transfer requests doubling in the first half of 2026.  

With millions of people heading towards retirement with their pension savings scattered across multiple pots, there’s a clear need for the pensions industry to make consolidation simpler. 

Cushon’s research, undertaken by Censuswide, found that 63% of UK employees want all their pensions in one place, yet 43% don’t know how to bring them together[¹].  

Iris, which is embedded into Cushon’s workplace pension app, guides customers through simple, educational journeys, making it easier to find old pots and bring them together in one place. 

Customers simply type in the names of previous employers or old pension schemes. Iris does the hard work by searching databases to uncover old pots and asks if they would like to transfer and consolidate them. Iris even warns people if their old schemes have any exit penalties or fees. 

Interacting with Iris is designed to feel like a conversation, not a process that overwhelms customers with jargon or onerous requests for information. 

On average, Cushon is now actioning 8,400 transfer per month as it continues to improve the user journey and find the best ways to engage customers with their pensions.  

Lost or forgotten pension pots are a big problem for the industry. The Pensions Policy Institute estimates 3.3 million pension pots are considered lost, at an average sum of £9,470, with £31.1bn inactive or unclaimed[²]. 

[¹] Based on a survey of 2,000 employees for the Cushon Workplace Pension Report 2026.  

[²] "Lost Pensions 2024" briefing note, Pensions Policy Institute, 2024