How we are offering extra support to manage your Cushon savings

Words by: Cushon

Published on 23rd June 2026

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3 min read

Who is extra support for? 

Anyone can find themselves in a situation which makes it difficult to use our products and services – even if only for a little while. 

An illness, accident or difficult life event could make things harder to manage, as could many lifelong conditions or differences.  

Whatever you’re up against, support could be available to at least make saving and investing a little easier. So please tell us anything you’d like us to know or do. You’ll only have to tell us once. 

Choose from more than twenty adjustments 

• Statements in the post as well as online 

• Documents in Braille, large print, coloured paper or audio CD 

• Extra time and patience during conversations 

• And many more… 

How to set up extra support 

1. Get in touch or use the Cushon app or Cushon web app   
   You can call, email or write to us, log in online, or use your app. 

2. Tell us about your situation (or keep it private) 
   We’ll note it in our file so you don’t have to repeat yourself.  

3. Choose the types of support you’d like from us 
   You’ll find a list of all the options at the end of this page.

Extra support with the Cushon app  

1. Log in 

2. Tap Account from the home screen  

3. Scroll down to the Support section  

4. Tap on Extra Support to get started  

Extra support with the Cushon website 

1. Log in 

2. Click on Account from the home screen  

3. Select Extra Support to get started  

Extra support by phone, post or online 

Call us:  
020 3926 0333  

Message us:  
Complete our online form

Online:  
Log in to web account

Post:   
Cushon 5007, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA 

All the types of support we currently offer 

You can choose as many as you need – there’s no limit and no cost. More options will be available over time. 

Communication 

• Communicate with me using Relay UK 

• I might need help with my investment from a trusted person 

• I need support with language interpretation when speaking on the phone 

• I need support with documents translated to another language and posted to me 

• I prefer to communicate via British Sign Language (BSL) where possible 

• I would like Audio CD communication 

• I would like Braille Grade 1 or Braille Grade 2 communications 

• I would like Large Print communications 

• Please communicate with me by post, where possible 

• Please communicate with me by post, where possible, with coloured paper 

• Please communicate with my Power of Attorney 

Styles 

• Please be patient with me 

• Please do not assume my gender when speaking with me 

• Please give me more time to make decisions 

• Please interact with me in a quiet space 

• Please look at me when you are speaking to me 

• Please speak slowly and clearly to me 

• Please speak louder when talking to me 

Awareness 

• My voice may not sound as you expect 

• I do not feel confident with technology 

• I have memory loss 

• I have my own assistive technology to support me 

• I do not need any specific support, just be aware of my circumstances 

Already a Cushon member?